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General Questions

*For questions about a specific product, please refer to the relevant product page.

Do you offer a 30-day money back satisfaction guarantee and match prices?

Yes we do, for more info click here

Is your product Human Grade?

PurCBD+ uses the most reliable suppliers for phytocannabinoid oil for humans. Everything from the ingredients to the bottle and dropper are human grade. The owners and staff of Innovet use PurCBD on ourselves and our own pets. Our goal has always been to make the product equal or better in every way to its human-use counterparts. However, due to the extra liability involved in marketing the product for human use, officially we are required to say that it’s only for pets.

Why is hemp oil added? Why isn't it 100% concentrated?

Our PurCBD+ oil is diluted to the proper concentration for use with pets. It must be diluted with hemp oil or you would be trying to measure impossibly tiny doses (smaller than a fraction of a single drop). Hemp oil is the perfect carrier oil for PurCBD. Our 30ml bottles contain 125mg of PurCBD per bottle.

Where is it sourced from?

We import the organic hemp-based CBD from Northern Europe, while the hemp carrier oil comes from farms in Oregon. We mix, test, and bottle the product here in the USA.

If you have problems with the shopping cart:

  • Discount codes can not be combined or stacked. 
  • Keep in mind that discount codes are case sensitive.
  • Do NOT add your discount code in the ""notes"" section of your order. Please add it to the dedicated discount code box at checkout. Once your order has been placed, we cannot add your discount. Codes must be entered manually. 
  • The total shown in the shopping cart does not include shipping charge.

If you have problems with checkout:

  • Do not press the ""Enter"" button on your keyboard; that will reset the page.
  • Instead, use the ""Check Out Now"" button. After you have entered your payment information, click the ""Process Payment"" button.
  • DO NOT click the ""process payment"" twice as this may cause you to be temporarily charged twice. We refund these types of errors within 24 hours (M-F).
  • Please give the system at least 30 seconds to process your order.

Order confirmation emails:

  • You should receive an email with a summary of your order within 15 minutes of an order being placed. Missing order confirmation emails can be caused by a simple spelling error or an email provider mistaking our email as spam or blocking it all together. Regardless of the cause, if you do not receive your confirmation email, please contact us.

Subscription FAQ's

How does your subscription work?

  • A subscription is the best way to experience Innovet Pet and all of our great products! As a subscription customer, all products are available at a discounted price and much more!

Am I able to manage, alter, or amend my subscription online?

  • If you would like to amend your subscription all you need to do is login into your subscription account and manage everything there OR submit your request via this link here, and a customer service agent will be in touch to confirm the update in 24-48 hours.

I want to change the items in my subscription, and also the delivery frequency, how can I do this?

  • If you would like to change the items in your subscription, then all you need to do is fill out our customer service contact form. Delivery frequency updates can be requested via the order management link, which you can find here.

On what date will I be charged for my subscription?

  • Your subscription charge date will depend upon the date on which your subscription purchase was made. We will always endeavor to take payment on the same day each month.

How can I change my subscription payment method?

  • If you would like to change your subscription payment method then you can do so by contacting customer support via the contact form here, providing details of your request to change your subscription payment method.

How can I cancel my subscription?

  • We will be sorry to see you go! Once you cancel your subscription you will lose access to discounted products, free gifts, early access to new products, and more! We do however understand that it is important to be able to cancel or amend your subscription at any time. We have made it simple and very easy to do so, all you need to do is submit your request to cancel your subscription via this link here.

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