General Frequently Asked Questions
- Keep in mind that discount codes are case sensitive.
- Do NOT add your discount code in the ""notes"" section of your order. Please add it to the dedicated discount code box at checkout. Once your order has been placed, we cannot add your discount.
- The total shown in the shopping cart does not include shipping charge.
If you have problems with checkout:
- Do not press the ""Enter"" button on your keyboard; that will reset the page.
- Instead, use the ""Check Out Now"" button. After you have entered your payment information, click the ""Process Payment"" button.
- DO NOT click the ""process payment"" twice as this may cause you to be temporarily charged twice. We refund these types of errors within 24 hours (M-F).
- Please give the system at least 30 seconds to process your order.
Order confirmation emails:
- You should receive an email with a summary of your order within 15 minutes of an order being placed. Missing order confirmation emails can be caused by a simple spelling error or an email provider mistaking our email as spam or blocking it all together. Regardless of the cause, if you do not receive your confirmation email, please contact us.
Free economy shipping is available for non-wholesale orders over $10 (domestic orders only). If you selected Free Economy Shipping at checkout, please allow up to 4 business days for your order to ship.
OVERNIGHT ORDERS PLACED AFTER 12 pm Pacific Time WILL SHIP ON THE NEXT BUSINESS DAY.
EXPEDITED AND OVERNIGHT ORDERS SHIP WITHIN 1 BUSINESS DAY.
We cannot change or upgrade your shipping method after an order is placed.
FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, which is why we use it. If you need your order quickly, please select overnight shipping at checkout.
Orders ship from Manhattan Beach and Gardena, California.