Shipping Policy

Is Free USPS Economy Shipping experiencing delays due to COVID19?

Unfortunately, as of late, USPS has been taking longer than normal to update tracking information. We have no control over this. There have been many occasions of USPS not updating the tracking information for up to SIX business days until the package reaches your local post office, or until the package is out for delivery. We want our customers to get their packages as soon as possible, and sometimes it takes a little longer than expected. We will NEVER "hold" a package at our shipping facility unless it is shipped on a weekend or Holiday. If a package has shipped, it has or will be delivered to its respective courier by the end of the day. Free Standard Economy Shipping ships in 1-4 business days plus up to 12 business days transit time. If your package is outside of these timeframes please email us at info@innovetpet.com so that we can further investigate this matter. Free Economy shipments are made affordable because they are shipped in bulk and consolidated to processing centers. For example, orders going to San Francisco will be consolidated to a processing center in North Las Vegas before going to San Fransisco.

 

Do you have 2 day shipping?

For orders OVER $100 we offer FREE FedEx 2Day shipping. For all orders UNDER $100 we have discounted our FedEx 2Day shipping option to just $4. The only exclusion to this policy is that if any items do not fit in a FedEx Express Pouch then we may have to send the remaining items via FedEx Ground. 

What is the fastest shipping method?

If you are looking to get your package in a guaranteed amount of time, please consider using one of our paid services such as FedEx 2 day, Overnight, etc.  We appreciate your patience!

Do you ship internationally?

*We will NOT ship ANY hemp products internationally, we will NEVER advise moving ANY hemp products across ANY international borders. That is at your own risk, should you decide to do so.*

How much is shipping?

Free economy shipping is always available for non-wholesalers. Expedited shipping is available too, for a fixed cost. 

When will my order ship?

OVERNIGHT ORDERS:

- Orders placed AFTER 12 pm (Pacific Time) will SHIP ON THE NEXT BUSINESS DAY
- We cannot change or upgrade your shipping method AFTER an order is placed.

Is FedEx Ground the Fastest Shipping Method?

FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, which is why we use it. If you need your order quickly, please select Overnight shipping at checkout.

We understand our customers love fast shipping. Please understand that we have no more communication with shipping couriers than you do. We can only view the tracking on the order. 

Where do orders ship from?

Orders ship from Gardena, California.

We are proud to offer many domestic and international shipping options which can be viewed/chosen when purchasing a product. However, our free economy shipping option is not offered for any wholesale discounted orders

Returns, Refunds, and Exchanges 

Click here for Returns & Price Match Policy

Send authorized returns to:

Innovet Pet Products
1440 178th st 
Gardena, CA 90248