Shipping Policy

Do you ship internationally?

*We will NOT ship ANY hemp products internationally, we will NEVER advise moving ANY hemp products across ANY international borders. That is at your own risk, should you decide to do so.*

How much is shipping?

Free economy shipping is available for non-wholesale orders over $30 (domestic orders only). If you selected Free Economy Shipping at checkout, please allow up to 4 business days for your order to ship.

When will my order ship?

OVERNIGHT ORDERS:

- Orders placed AFTER 12 pm (Pacific Time) will SHIP ON THE NEXT BUSINESS DAY
- We cannot change or upgrade your shipping method AFTER an order is placed.

Is FedEx Ground the Fastest Shipping Method?

FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, which is why we use it. If you need your order quickly, please select Overnight shipping at checkout.

We understand our customers love fast shipping. Please understand that we have no more communication with shipping couriers than you do. We can only view the tracking on the order. 

What is the fastest shipping method?

If you are looking to get your package in a guaranteed amount of time, please consider using one of our paid services such as FedEx Overnight, 2 day, etc.  We appreciate your patience!

Where do orders ship from?

Orders ship from Manhattan Beach and Gardena, California.

We are proud to offer many domestic and international shipping options which can be viewed/chosen when purchasing a product. However, our free economy shipping option is not offered for any wholesale discounted orders

Returns, Refunds, and Exchanges 

Send authorized returns to:

Innovet Pet Products
1440 178th st 
Gardena, CA 90248

 

As of late, USPS has been taking longer than normal to update tracking information. We have no control over this. There have been many occasions of USPS not updating tracking information for up to SIX business days, until the package reaches your local post office, or until the package is out for delivery.

We want our customers to get their packages as soon as possible, and sometimes it takes a little longer than expected. We will NEVER "hold" a package at our shipping facility, unless it is shipped on a weekend or Holiday. If a package has shipped, it has or will be delivered to its respective courier by the end of the day. 

We appreciate your patience !