Free economy shipping is available for non-wholesale orders over $10 (domestic orders only). If you selected Free Economy Shipping at checkout, please allow up to 4 business days for your order to ship.
OVERNIGHT ORDERS PLACED AFTER 12 pm Pacific Time WILL SHIP ON THE NEXT BUSINESS DAY.
EXPEDITED AND OVERNIGHT ORDERS SHIP WITHIN 1 BUSINESS DAY.
We cannot change or upgrade your shipping method after an order is placed.
FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, which is why we use it. If you need your order quickly, please select overnight shipping at checkout.
We understand our customers love fast shipping. Please understand that we have no more communication with shipping couriers than you do. We can only view the tracking on the order.
As of late, USPS has been taking longer than normal to update tracking information. We have no control over this. There have been many occasions of USPS not updating tracking information for up to FIVE business days, until the package reaches your local post office, or until the package is out for delivery. We want our customers to get their packages as soon as possible, and sometimes it takes a little longer than expected. We will NEVER "hold" a package at our shipping facility, unless it is shipped on a weekend or Holiday. If a package has shipped, it has or will be delivered to its respective courier by the end of the day. If you are looking to get your package in a guaranteed amount of time, please consider using one of our paid services such as FedEx Overnight, 2 day, etc. We appreciate your patience!
Orders ship from Manhattan Beach and Gardena, California.
We are proud to offer many domestic and international shipping options which can be viewed/chosen when purchasing a product. However, our free economy shipping option is not offered for any wholesale discounted orders
Returns, Refunds, and Exchanges
Send authorized returns to:
Innovet Pet Products
1440 178th st
Gardena, CA 90248