Free economy shipping is available for non-wholesale orders over $10 (Domestic orders only). If you selected Free Economy Shipping at checkout, please allow up to 4 business days for your order to ship.
OVERNIGHT ORDERS PLACED AFTER 12 pm P.S.T. WILL SHIP ON THE NEXT BUSINESS DAY.
EXPEDITED AND OVERNIGHT ORDERS SHIP WITHIN 1 BUSINESS DAY.
After an order is placed, we cannot change or upgrade your shipping method.
FedEx/UPS Ground is NOT a fast shipping method. It is more reliable and secure than USPS, that is why we use it. If you need your order fast, please select overnight shipping at checkout.
If your order is taking longer than expected, and we shipped your order within 1 business day (excluding Free Economy Shipping), please reach out to the package's courier with questions or concerns.
Orders ship from Manhattan Beach and Gardena, California.
We are proud to offer many domestic and international shipping options which can be viewed/chosen when purchasing a product. However, our free economy shipping option is not offered for any wholesale discounted orders.
Please allow up to 48 hours for tracking information to update. If it has been more than 2 business days, the reach out to us.
Returns, Refunds and Exchanges
Send authorized returns to:
Innovet Pet Products
1109 West 190th Street
Unit - H
Gardena, CA 90248