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Shipping Policies

Free economy shipping is available for non-wholesale orders over $10.

We strive to ship orders the same day that they are placed. 
99% of orders placed Monday-Friday before 12pm PST will ship the same day.
Larger orders and international orders may take longer.
Orders ship from Manhattan Beach and Gardena, California.

We are proud to offer many domestic and international shipping options which can be viewed/chosen when purchasing a product. However, our free economy shipping option is not offered for any wholesale account or discounted orders.

If you have an urgent situation or require an alternative shipping method such as
UPS or Fed Ex please call (888) 269-3154 or email
We will do our best to accommodate your needs.

Returns, Refunds and Exchanges

We are pleased to offer a 30-day return policy on all unopened or defective products. We find that we have remarkably low return rates and we are proud of the high quality products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on items that have not been used or opened. Products that have the 30 day money back guarantee icon on the label can be returned for any reason as long as they are returned to us within 30 days of order delivery. Any other Innovet products that do NOT have the 30 day money back guarantee icon on the label, may also be returned within 30 days provided that they are unused/unopened. We will refund original price minus shipping cost within 30 days of purchase. For returns and exchanges please contact or call (888) 269-3154 x706

Send authorized returns to:
Innovet Pet Products
1109 West 190th Street
Unit - H
Gardena, CA 90248