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Shipping Policies

Free economy shipping is available for non-wholesale orders over $10.

We strive to ship orders the same day that they are placed. 
99% of orders placed Monday-Friday before 12pm PST will ship the same day.
Larger orders and international orders may take longer.
Orders ship from Manhattan Beach and Gardena, California.

The following are our domestic shipping
prices and typical delivery times:
$2.80 1st class mail inside US (3-5 days) *for orders up to 1 lbs
$5.95 Priority mail inside US (2-3 days) *varies by weight
$25 Express Mail inside US (1-2 days) *varies by weight

The following is our  international shipping
prices and typical delivery times:
$14 USPS 1st class international mail (6-14 days)
$35 USPS Priority international mail (5-10 days)
$45.00 USPS Express international Mail (3-6) days)

If you have an urgent situation or require an alternative shipping method such as
UPS or Fed Ex please call (888) 269-3154 or email
We will do our best to accommodate your needs.

Returns, Refunds and Exchanges

We are pleased to offer a 30-day return policy on all unopened or defective products. We find that we have remarkably low return rates and we are proud of the high quality products that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on items that have not been used. We will refund original price minus shipping cost within 30 days of purchase. For returns and exchanges please contact or call (888) 269-3154 x706

Send authorized returns to:
Innovet Pet Products
1109 West 190th Street
Unit - H
Gardena, CA 90248